Hassle Free Pro Terms of Use and Platform Agreement

1. Who These Terms Apply To

These Terms apply to:

• Homeowners and consumers requesting quotes, scheduling work, making payments, or using Hassle Free Pro services;
• HVAC contractors, dealers, installers, technicians, office personnel, and other business users using the Platform;
• Businesses subscribing to Hassle Free Pro software;
• Contractors participating in Hassle Free Pro's future contractor network, lead-routing program, or installation-partner program;
• Any authorized user accessing the Platform through a contractor, business account, or homeowner account.

Additional agreements, order forms, subscription terms, installation agreements, financing agreements, payment terms, quote disclosures, and contractor-network agreements may apply to particular services. If another agreement conflicts with these Terms, the more specific agreement controls for that subject matter.

2. Platform Services

Hassle Free Pro provides technology and workflow tools that may include the features listed below. The exact features available depend on the user's subscription plan, permissions, location, contractor status, and any separate written agreement with Hassle Free Pro.

We may add, remove, modify, suspend, or discontinue Platform features from time to time.

• HVAC quote generation;
• Equipment and system recommendations;
• Photo and equipment-tag review;
• AI-assisted photo recognition and quote analysis;
• Customer relationship management tools;
• Scheduling and dispatch tools;
• Contractor portals;
• Customer communications;
• Document generation;
• Payment collection tools;
• Financing integrations;
• Job tracking;
• Installation planning;
• Lead routing;
• Contractor matching;
• Homeowner and contractor account management.

3. Homeowner Quotes and Pricing Status

Quotes generated through the Platform are based on the information, photos, equipment details, home details, and selections submitted by the homeowner or contractor.

A quote may be identified as Estimated, High Confidence, Guaranteed Price, Needs Review, or another status clearly displayed in the quote process.

An Estimated or High Confidence quote is not a guaranteed final price unless Hassle Free Pro or the responsible contractor expressly states in writing that the price is guaranteed.

A quote marked Guaranteed Price is subject to the stated quote terms, the information provided being accurate, site conditions matching the submitted information, and any documented exclusions or limitations.

Additional charges may apply when conditions differ from the submitted information, when code or safety requirements require additional work, or when the homeowner requests changes to the approved scope.

Examples may include ductwork changes, electrical upgrades, gas-line changes, venting changes, condensate modifications, refrigerant-line replacement, access limitations, code corrections, permit requirements, hidden damage, and homeowner-requested upgrades.

Nothing in the Platform replaces a contractor's obligation to perform appropriate professional review, field verification, safety assessment, or code compliance review.

4. AI-Assisted Review

The Platform may use artificial intelligence, photo recognition, data extraction, and automated analysis tools to assist with quote creation, equipment identification, installation planning, document preparation, and customer communications.

AI-generated results are assistive tools only. They may be incomplete, inaccurate, or require human review.

Contractors remain responsible for independently verifying equipment compatibility, measurements, code requirements, jobsite conditions, pricing, installation scope, and all professional recommendations made to homeowners.

Homeowners should not rely solely on an automated result where a professional review is required.

5. Contractor Platform Users

Contractors and business users may use the Platform to create quotes, manage customers, process payments, schedule jobs, dispatch technicians, generate documents, communicate with customers, and operate their HVAC business.

Each contractor is solely responsible for its employees, technicians, subcontractors, owners, and authorized users; licensing, insurance, certifications, permits, and legal compliance; the accuracy of quotes, invoices, job scopes, pricing, equipment selections, and customer communications; workmanship, installation quality, service quality, warranty obligations, and customer satisfaction; compliance with applicable codes and safety standards; maintaining required licenses and insurance; its relationship with employees, subcontractors, and customers; applicable taxes and reporting obligations; and handling customer complaints, service disputes, warranty issues, cancellations, refunds, and chargebacks.

Use of the Platform does not make Hassle Free Pro the contractor's employer, partner, joint venturer, agent, franchise owner, guarantor, or installer.

6. Contractor Account Security

Contractors are responsible for all activity occurring through their account, including activity by employees, office staff, salespeople, technicians, subcontractors, and other authorized users.

Contractors must keep login credentials secure; promptly remove access for former employees or unauthorized users; use role-based permissions appropriately; notify Hassle Free Pro promptly if they suspect unauthorized access; ensure users do not share login credentials; and maintain accurate business, contact, banking, licensing, and insurance information.

Hassle Free Pro may suspend access if we reasonably believe an account has been compromised, misused, used unlawfully, or presents a risk to homeowners, contractors, Stripe, or the Platform.

7. Subscription Fees and Platform Charges

Contractors may be charged subscription fees, onboarding fees, feature fees, transaction fees, payment-processing fees, lead fees, service fees, or other charges disclosed in an applicable order form, pricing page, invoice, or contractor agreement.

Unless otherwise stated in writing: subscription fees are billed in advance; fees are non-refundable once charged; contractors are responsible for all taxes associated with their subscription and Platform use; failure to pay may result in suspension or termination of access; Hassle Free Pro may change future pricing with reasonable notice; and promotional pricing may expire or change at the end of a stated promotion period.

Contractors may cancel their subscription according to the cancellation terms shown in their plan, agreement, or account settings. Cancellation does not erase payment obligations already incurred.

8. Payment Processing Through Stripe

Certain Platform payment functions are provided through Stripe or other third-party payment processors.

By using payment features, contractors and homeowners agree that payment processing may be subject to Stripe's terms, privacy policy, connected-account agreement, and related processor rules; Hassle Free Pro does not control Stripe's approval, rejection, delay, reserve, suspension, verification, or payout decisions; payment processing is subject to identity-verification, fraud-prevention, anti-money-laundering, card-network, banking, and legal requirements; Hassle Free Pro is not a bank, lender, escrow provider, money transmitter, or financial institution; payment processing availability is not guaranteed; and Stripe or another processor may require additional business, owner, tax, bank-account, or identity-verification information.

Contractors using Platform payment features authorize Hassle Free Pro and applicable payment processors to collect, process, transmit, deduct, settle, reverse, refund, or hold funds as needed to administer transactions, processing fees, refunds, disputes, chargebacks, reserves, fraud reviews, and legal obligations.

9. Contractor Payment Responsibilities

When a contractor accepts payments through the Platform, the contractor is responsible for having a lawful basis to charge the customer; clearly disclosing products, services, pricing, deposits, payment schedules, refund policies, cancellation policies, and financing terms; delivering the goods and services purchased; issuing refunds when legally required or contractually appropriate; resolving customer disputes promptly; maintaining accurate transaction records; complying with card-network rules, Stripe rules, consumer-protection laws, and all applicable laws; and not processing transactions for products, services, or activities prohibited by Stripe, payment networks, or law.

Contractors may not use the Platform to process payments for another business, conceal the true nature of a transaction, collect payment for unlawful activity, evade payment-network rules, or process transactions unrelated to their HVAC business.

10. Chargebacks, Disputes, Refunds, and Reserves

A homeowner may dispute a payment with their card issuer, bank, financing provider, or payment processor.

If a chargeback, payment dispute, refund, reversal, reserve, processor fee, penalty, or loss occurs in connection with a contractor's transaction, the contractor is responsible for the resulting amount unless Hassle Free Pro expressly agrees otherwise in writing.

Hassle Free Pro may, where permitted, deduct amounts owed from current or future payouts; offset amounts against subscription fees or other balances; suspend payment processing; hold payouts; require the contractor to provide documentation; or recover amounts owed through lawful collection methods.

Contractors must cooperate promptly with requests for transaction records, proof of authorization, signed agreements, invoices, installation documentation, photos, communications, proof of delivery, or other dispute-related materials.

11. Homeowner Payments to Hassle Free Pro

In some situations, Hassle Free Pro may collect payment directly from a homeowner for products, installation services, deposits, financing-related transactions, memberships, warranties, or other offerings.

When Hassle Free Pro collects payment directly, the applicable homeowner quote, installation agreement, payment authorization, financing agreement, or checkout terms will identify the relevant seller, payment recipient, contractor relationship, scope of work, and refund or cancellation terms.

Hassle Free Pro may use selected contractors, installers, subcontractors, or service providers to perform all or part of the work.

Unless expressly stated otherwise in a written agreement, contractors participating in a Hassle Free Pro job are independent contractors and are not employees of Hassle Free Pro.

12. Contractor Network and Lead Routing

Hassle Free Pro may offer contractors the opportunity to receive leads, jobs, installation opportunities, referrals, customer matches, or project assignments.

Participation in any contractor network is not guaranteed and may be subject to separate approval requirements.

Hassle Free Pro may consider factors such as service area, licensing and insurance, availability, response time, customer experience, pricing, product compatibility, capacity, performance history, warranty support, compliance history, quality-control requirements, and customer preferences.

Hassle Free Pro may route, re-route, pause, withhold, or revoke leads or jobs at its discretion, including when a contractor fails to respond within required timeframes, does not meet customer-service expectations, fails to maintain required documentation, or creates a safety, compliance, payment, or reputation risk.

No contractor is guaranteed a minimum number of leads, jobs, revenue, profits, or geographic exclusivity unless a separate written agreement states otherwise.

13. Contractor Network Performance Standards

Contractors participating in Hassle Free Pro lead-routing or installation programs may be required to meet operational standards, including responding to homeowner inquiries within required timeframes; maintaining active licenses and insurance; using qualified technicians and installers; following approved communication, scheduling, and documentation procedures; providing accurate job status updates; uploading required install photos, permits, startup documents, invoices, warranties, and closeout materials; maintaining professional conduct with homeowners; protecting homeowner information; and cooperating with customer-service, warranty, safety, payment, and quality-control reviews.

Failure to meet these standards may result in suspension, reduced lead access, removal from the contractor network, withheld payouts where legally permitted, or termination.

14. Customer Data and Privacy

Contractors may access homeowner information through the Platform only as needed to quote, schedule, install, service, support, or otherwise fulfill the homeowner's request.

Contractors may not sell homeowner information; use homeowner information for unrelated marketing; share homeowner information with unauthorized third parties; contact homeowners for unrelated services without appropriate consent; upload unnecessary sensitive information; use Platform data to build competing databases or marketing lists; or retain homeowner information longer than reasonably necessary for the relevant job, warranty, legal, or service purpose.

Each contractor is responsible for complying with all privacy, marketing, consent, data-security, and consumer-protection laws that apply to its business.

Hassle Free Pro's collection and use of homeowner information is described in its Privacy Policy.

15. Prohibited Conduct

Users may not use the Platform to:

• Violate any law, regulation, code, or payment-network rule;
• Submit false, misleading, incomplete, or fraudulent information;
• Create false quotes, invoices, transactions, reviews, or job records;
• Process unauthorized payments;
• Misrepresent licensing, insurance, pricing, certifications, financing, warranties, or product capabilities;
• Upload malware, harmful code, or unauthorized software;
• Interfere with Platform security or functionality;
• Reverse engineer, copy, scrape, resell, or exploit the Platform without written permission;
• Access another user's account or data without authorization;
• Harass, threaten, discriminate against, or abuse homeowners, contractors, employees, or service providers;
• Use the Platform for unlawful, unsafe, deceptive, or fraudulent conduct.

16. Intellectual Property

The Platform, including its software, workflows, quote logic, designs, text, graphics, branding, documents, forms, pricing tools, AI-assisted processes, databases, and related materials, is owned by or licensed to Hassle Free Pro and is protected by intellectual-property laws.

Subject to these Terms, Hassle Free Pro grants contractors a limited, non-exclusive, non-transferable, revocable right to use the Platform for their internal business purposes during an active subscription.

Contractors retain ownership of their own business information, customer records, logos, pricing inputs, and content they upload, subject to the rights needed for Hassle Free Pro to operate and improve the Platform.

17. Third-Party Services

The Platform may integrate with third-party services, including payment processors, financing providers, maps, messaging providers, email providers, document providers, analytics providers, AI providers, manufacturers, warranty systems, and scheduling tools.

Hassle Free Pro does not control third-party services and is not responsible for their availability, acts, omissions, policies, decisions, security practices, or terms.

Your use of third-party services may be subject to separate agreements with those providers.

18. No Warranty

The Platform is provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, Hassle Free Pro disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, reliability, non-infringement, uninterrupted availability, or error-free operation.

We do not guarantee that quotes will always be accurate; AI analysis will be correct; equipment will always be available; pricing will remain unchanged; a contractor will be available; a contractor will perform work to a particular standard; payment processing will be uninterrupted; financing will be approved; or the Platform will operate without errors or downtime.

19. Limitation of Liability

To the maximum extent permitted by law, Hassle Free Pro will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, loss of goodwill, business interruption, data loss, chargebacks, payment losses, contractor disputes, installation defects, warranty disputes, or homeowner claims.

To the maximum extent permitted by law, Hassle Free Pro's total liability arising out of or related to the Platform will not exceed the greater of (1) the amounts paid by the affected user to Hassle Free Pro during the twelve months before the event giving rise to the claim; or (2) one hundred dollars ($100).

Some states do not permit certain limitations of liability, so portions of this section may not apply to you.

20. Indemnification

Contractors agree to defend, indemnify, and hold harmless Hassle Free Pro, its owners, employees, affiliates, contractors, and service providers from claims, damages, losses, liabilities, costs, and expenses arising out of or related to their use of the Platform; their HVAC work, installation work, service work, or customer interactions; their employees, subcontractors, or technicians; their violation of law, code, payment rules, or these Terms; their inaccurate quotes, job scopes, invoices, or communications; their payment disputes, chargebacks, refunds, or customer complaints; their misuse of homeowner data; or their breach of licensing, insurance, warranty, or consumer-protection obligations.

21. Suspension and Termination

Hassle Free Pro may suspend or terminate access to the Platform, payment features, contractor network, or lead-routing services if we reasonably believe a user violated these Terms; failed to pay amounts owed; submitted inaccurate or fraudulent information; created a safety, security, legal, financial, or reputation risk; failed to maintain required licensing or insurance; failed to meet contractor-network standards; misused homeowner information; or violated payment-processor or card-network rules.

Termination does not eliminate payment obligations, dispute obligations, confidentiality obligations, privacy obligations, indemnification obligations, or other provisions that should reasonably survive termination.

22. Electronic Communications and Signatures

You agree that Hassle Free Pro may provide notices, agreements, disclosures, invoices, receipts, quote documents, payment confirmations, and other communications electronically through the Platform, email, text message, or other electronic means.

You agree that electronic signatures, acknowledgments, checkboxes, clicks, account actions, and electronic records may be legally binding to the extent permitted by applicable law.

23. Governing Law and Disputes

These Terms are governed by the laws of the State of Kansas, without regard to conflict-of-law principles.

Any dispute arising from these Terms or the Platform will be brought exclusively in the state or federal courts located in Johnson County, Kansas, unless a separate written agreement requires arbitration or another dispute process.

Nothing in these Terms prevents either party from seeking injunctive or equitable relief for misuse of intellectual property, confidential information, payment fraud, or unauthorized Platform access.

24. Changes to These Terms

Hassle Free Pro may update these Terms from time to time. Updated Terms will be posted on the Platform or website with a revised effective date.

Continued use of the Platform after updated Terms become effective means you accept the updated Terms.

25. Contact Information

Questions regarding these Terms may be sent to Hassle Free Pro using the contact information on our Contact page.