Privacy Policy

1. Information We Collect

When you use our website, request a quote, submit photos, schedule service, or purchase an HVAC system, we may collect the following information:

• Name
• Property address
• Phone number
• Email address
• Photos of your HVAC equipment, mechanical room, electrical panel, thermostat, outdoor unit, equipment tags, ductwork, venting, or other installation-related areas
• Equipment model numbers, serial numbers, and equipment tag information
• Square footage and home size information
• Home details, including system type, basement information, fuel type, installation conditions, and other details needed to prepare an accurate quote or installation plan
• Payment-related information processed through a third-party payment processor
• Financing-related information, if you choose to apply for financing through a financing partner

2. Why We Collect This Information

We collect this information only for legitimate business purposes related to your HVAC quote, project, or installation. This may include:

• Creating an HVAC replacement quote
• Generating a homeowner report
• Reviewing submitted photos and equipment information
• Matching your home with appropriate HVAC system options
• Matching you with selected contractors, when applicable
• Planning installation work
• Preparing job documentation for installers
• Communicating with you about your quote, project, scheduling, payment, warranty, or installation
• Maintaining records related to your installed system and warranty

The Federal Trade Commission recommends that businesses collect only what they need, protect the information they keep, and securely dispose of information they no longer need. Hassle Free Pro follows that general approach in how we handle homeowner information.

3. Use of AI and Photo Recognition

Hassle Free Pro may use AI photo recognition and related software tools to analyze photos you submit. These tools may help identify HVAC equipment, equipment tags, model numbers, system type, installation conditions, ductwork, clearances, or other information relevant to quoting and installation planning.

AI photo recognition is used to assist our review process. It does not replace final contractor, installer, or file-based verification. Final pricing, installation scope, and equipment selection may still require human review or on-site confirmation.

4. Who May See Your Information

Your information may be viewed or used by:

• Hassle Free Pro employees, representatives, or authorized personnel
• Software providers that help operate our website, quoting platform, reporting tools, scheduling tools, photo analysis tools, or customer database
• Selected contractors or installers involved in quoting, scheduling, or completing your project
• Payment processors used to process deposits, payments, or transactions
• Financing partners, only if you choose to apply for financing or request financing options
• Professional advisors or service providers, such as legal, accounting, insurance, or compliance support, when reasonably necessary

We only share information as needed to provide quotes, reports, contractor matching, installation planning, payment processing, financing support, warranty documentation, or related business services.

6. How Long We Keep Your Information

Hassle Free Pro will keep documentation related to your installation, including photos, notes, equipment information, project records, and related documentation, until the expiration of the applicable warranty period.

We retain this information so we can support warranty questions, installation history, service issues, product documentation, and contractor follow-up if needed.

After the warranty period expires, Hassle Free Pro may securely delete or dispose of information that is no longer needed for business, legal, warranty, tax, accounting, insurance, or compliance purposes.

7. How We Protect Your Information

Hassle Free Pro uses reasonable administrative, technical, and physical safeguards designed to protect homeowner information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

No website, software platform, or electronic storage system can guarantee complete security. However, we work to limit access to information to those who need it for quoting, reporting, contractor matching, installation planning, payment processing, financing support, warranty support, or related services.

8. Homeowner Photos and Equipment Information

Photos submitted through our website or quote process may include areas inside or outside your home. Please only submit photos requested as part of the quote or installation process.

Do not intentionally include unrelated personal items, people, financial documents, identification documents, passwords, or other sensitive information in uploaded photos.

Submitted photos may be used to evaluate your HVAC system, prepare quotes, generate reports, assist contractors, plan installation work, and support warranty documentation.

9. Payment and Financing Information

If you make a payment, your payment information may be collected and processed by a third-party payment processor. Hassle Free Pro does not intend to store complete credit card numbers on its own systems.

If you choose to apply for financing, your information may be provided directly to or collected by a financing partner. Financing partners may have their own privacy policies and terms.

10. Requesting Deletion of Your Information

Homeowners may request deletion of their information by providing written notice to Hassle Free Pro by mail or email. Our contact information can be found on the Contact page of our website.

Please note that we may not be able to delete certain information immediately if it is needed for warranty support, active projects, legal obligations, tax records, accounting records, insurance purposes, dispute resolution, fraud prevention, or other legitimate business reasons.

11. Updates to This Privacy Policy

Hassle Free Pro may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

12. Contact Us

For questions about this Privacy Policy or to request deletion of your information, please contact Hassle Free Pro using the information provided on the Contact page of our website.